# Log in and protect your account

This article explains how to create your Lovely Render account, log in and protect your access. A single account opens all the sites you work on.

## Create your account

1. Open the Lovely Render sign-up page. If you received an invitation, click **Create your account** in its email.
2. Enter your **First name**, your **Last name**, your **Email** and a **Password**, then click **Sign up**. A six-digit code is sent to your address.
3. On the **Verify your email** screen, enter the **Verification code** then click **Confirm**. Your account is active and the **Dashboard** opens.

Your account gives access to no site until an administrator has invited you to it. The **Dashboard** stays empty until then. The site that the Lovely Render team opens for you appears as soon as it has added you to it.

The code is valid for 15 minutes. To receive another, click **Click to resend**. The new code replaces the old one.

**Note:** An account that is never confirmed is deleted after two days. Your address becomes free again and you can sign up again.

## Log in

1. On the **Log in** page, enter your **Email** and your **Password**, then click **Sign in**.
2. Enter the code for the second step, then click **Verify**. The **Dashboard** opens.

On a device that Lovely Render does not recognize, the password is never enough. The second step depends on your choice.

| Method | When and how |
| --- | --- |
| Authenticator app | Asked at every login. The code shows in the app on your phone, even offline. |
| Code by email | Asked on a device not yet recognized. The code arrives at your address and stays valid for 15 minutes. |

The code by email applies as long as you have not enabled an app. It arrives on the **Verify your sign-in** screen. If it does not reach you, click **Resend the code**. A few dozen seconds separate two sends.

**Note:** After ten wrong codes, the screen shows **Too many incorrect verification codes.** Wait 15 minutes before trying again. This lockout only happens after a correct password.

![The Verify your sign-in screen: the six-digit code sent by email, which expires in fifteen minutes, the Verify button and the Resend the code link.](https://static.lovelyrender.com/uploads/2026/10/247-securite-code.png)

## Stay recognized on a device

When you validate a code received by email, Lovely Render recognizes that device for 30 days. It does not ask you for a code on that device during that time. You have nothing to check.

Recognition applies to that device and that browser only. Another browser, cleared cookies or the end of the 30 days bring the code request back.

With an authenticator app, the code is asked at every login, even on a usual device.

## Enable two-factor authentication

An authenticator app protects your account better than the code by email. The code is born on your phone and goes through no email.

### Before you start

Install an authenticator app on your phone, for example Google Authenticator, Microsoft Authenticator, 1Password or Authy.

### Link your app

1. At the top of the dashboard, click your initials, then **Account**.
2. In the **Two-factor authentication** section, click **Enable two-factor authentication**. A window shows a QR code.
3. Scan the QR code with your app. If the scan fails, expand **Manual entry** and type the key shown in the app.
4. Enter the **Verification code** shown by the app, then click **Verify and enable**. Your ten backup codes appear.
5. Click **Download the codes** and store the file in a safe place.

The section then shows **Two-factor authentication is enabled.** Nothing is enabled before the first code is verified. After about 15 minutes without a code, start again from the beginning.

**Warning:** The backup codes show only once and we cannot show them to you again. Store them somewhere other than the phone with your app. A password manager or a sheet of paper will do.

Each backup code replaces your app’s code once. The **Account** page shows the number of codes left and warns you when none remain. For a new set of ten codes, turn two-factor authentication off then on again.

As long as you have not enabled it, a notification reminds you in the app, at most once every three months.

**Note:** An app code can be used only once, even if it stays displayed. For a second login or an action within the same minute, wait for the next code.

![Enabling two-factor authentication: the QR code to scan with the app, the manual entry collapsed, the Verification code field and the Verify and enable button.](https://static.lovelyrender.com/uploads/2026/10/915-doc-2fa-qr.png)

## Log in without your phone

If you lost your phone, a backup code opens your account.

1. On the code screen, expand **I no longer have my authenticator**.
2. Enter one of your codes in the **Backup code** field, then click **Sign in with a backup code**.
3. On your **Account** page, in the **Two-factor authentication** section, click **Disable**.
4. Enter another backup code in the **Verification code or backup code** field, then click **Disable**.
5. Enable two-factor authentication with your new phone. You receive ten new backup codes.

**Warning:** With no phone and no backup code, the Lovely Render team unlocks your account by hand, after checking your identity. This unlocking takes time.

![The authenticator app step at login, with the backup code field expanded under “I no longer have my authenticator”.](https://static.lovelyrender.com/uploads/2026/10/918-doc-code-secours.png)

## React to an unknown login

Lovely Render writes to you when your account is used to log in. With an app, you receive an email at every successful login. You receive another when someone enters your password but fails the code.

This second email, **A sign-in attempt was blocked**, means a third party knows your password. Change it at once, here and everywhere you reused it.

If you receive a code or an alert that you did not trigger, lock any intruder out of your account.

1. In the email, click **This wasn’t me**.
2. On the **Sign out all your devices?** page, click **Yes, sign out all my devices**. The **Your account has been secured** page shows.
3. Open the reset email that follows and choose a new password.

The confirmation signs out all your devices, Staging sites included. It removes recognition from all your devices and cancels the codes in progress. The link is valid for 24 hours and works once.

**Warning:** Your password does not change until you follow the reset link. Until then, anyone who knows the old one can log in again.

![The Sign out all your devices? page, opened from the This wasn’t me link in a security email, with its Yes, sign out all my devices button.](https://static.lovelyrender.com/uploads/2026/10/260-securite-pas-moi.png)

## Change your password

1. On your **Account** page, go to the **Password** section.
2. Enter your **Current password** and your **New password**.
3. If two-factor authentication is on, also enter the **Two-factor authentication code**.
4. Click **Change password**. Your other sessions close, Staging sites included.

You stay logged in on the device where you make the change. Your recognized devices stay recognized too. To remove their recognition, sign out your other devices.

### Recover a forgotten password

1. On the **Log in** page, click **Forgot your password?**
2. Enter your email address, then click **Send reset link**.
3. Open the email you received and follow its link to choose a new password.

The screen answers the same whether the address has an account or not. No one can thus check who is a Lovely Render customer.

## Change your email address

Your address receives the password reset link. To protect it, changing it has its own form and requires your password.

1. On your **Account** page, go to the **Email address** section.
2. Enter the **New email address** and your **Current password**, plus the **Two-factor authentication code** if asked.
3. Click **Change my email address**. A six-digit code is sent to the new address.
4. In the **Confirm your new email** form, enter this code, then click **Confirm new email**.

The change takes effect when you enter the code. Your old address is warned as soon as you ask. Both addresses are notified of the change.

## Sign out your other devices

You can stay logged in on as many devices as you want. Logging out of one does not close the others. Close them all at once if you lost a phone or used a shared computer.

1. From a logged-in device, open your **Account** page.
2. In the **Signed-in devices** section, click **Sign out all my other devices**. The message **Your other devices are signed out.** shows.

All your other sessions close, Staging sites included. Your other devices lose their recognition and the codes in progress are canceled. The device where you click keeps its own.

**Note:** This button does not change your password. If someone could have seen it, change it too.

![The Account page: the Signed-in devices section and its Sign out all my other devices button, then two-factor authentication enabled, with the reminder of the backup codes left.](https://static.lovelyrender.com/uploads/2026/10/261-securite-compte.png)

## Edit your profile

1. On your **Account** page, in **My profile**, edit your **First name**, your **Last name** or the **Interface language**.
2. Under **Email notifications**, choose the emails you want to receive.
3. Click **Save**. The message **Profile updated.** shows.

The menu under your initials also leads to the **Terms of Service** accepted at sign-up and to **Log out**.

![The My profile section of the Account page: the first and last name, the interface language, then the email notifications, Product announcements, Newsletter and Invoices and billing grayed out, and the Save button.](https://static.lovelyrender.com/uploads/2026/10/912-doc-compte-profil.png)

## See also

- [Get to know your site](https://lovelyrender.com/documentation/site-first-steps/)
- [Set your notifications and emails](https://lovelyrender.com/documentation/manage-notifications-emails/)
- [Read your dashboard](https://lovelyrender.com/documentation/read-dashboard/)